Frequently Asked Questions

We understand you may have questions about our online store, products, delivery, payments, and more. That's why we've put together this FAQ (Frequently Asked Questions) to provide you with clear answers and helpful information. Our goal is to provide you with a smooth and enjoyable shopping experience at Juweelwinkel, whether you're looking for specific information about shipping costs, returns policy, or payment methods. We've developed this FAQ to help you find the answers you need. If your question isn't listed here, please don't hesitate to contact us. Our fantastic team is ready to help you and answer your questions.

Overige vragen

Of course, we’re happy to help! Our team of experts is ready to assist you in choosing the perfect piece of jewelry or watch. Feel free to contact us by phone, email, or via WhatsApp, and we’ll be glad to advise you.

Yes, all of our jewelry is made from genuine gold, silver, and/or diamonds, unless stated otherwise. We ensure that all our products meet the highest quality standards.

We offer the option to create custom-made jewelry. Please contact us to discuss your wishes. Our team works closely with selected goldsmiths to achieve excellent results quickly.

Yes, we offer gift cards that can be used for purchases on Juweelwinkel.nl. You can buy gift cards online. We can send them directly to the recipient, of course in a luxury gift package.

To determine your ring size, we recommend visiting a local jeweler to have your size measured. You can also use our free PDF guide, which includes several methods for measuring your ring size.

We also offer the option to order our free ring size tool. You only pay the shipping costs of €4.95.

Yes, all jewelry with a purchase value of €250.00 or higher is delivered with a certificate of authenticity. These certificates confirm the authenticity and quality of the materials used.

We place great importance on honest and reliable reviews on Juweelwinkel.nl. Our reviews are collected via independent platforms such as Feedback Company, where customers can share their experiences.

We encourage customers to provide honest feedback about their purchase and our service. We strive to be transparent and display both positive and negative reviews, as long as they meet the review guidelines.

We take all feedback seriously and use it to continuously improve our service.

Garantie en retourneren

We strive to ensure our customers are satisfied with their purchase. If, for any reason, you are not satisfied with the product you received, you may contact us within 14 days of receipt to arrange a return. Please make sure the product is in its original condition and includes all labels and packaging.

Yes, we offer a 1-year warranty on all our products. If any issues arise, please contact us and we will do everything we can to resolve the problem. You can read more about our warranty on our warranty page.

Betalen

We accept various payment methods, including iDEAL, Bancontact, pay in 3 installments via in3, pay later with Klarna, credit card and bank transfer. We also accept the VVV Gift Card, Jewelcard, and our own gift card.

Yes, we offer the option to pay in installments via in3. With this service, you pay the first installment immediately via iDEAL, and the second and third installments one month apart.

You can select this option during the checkout process.

Bestellen en verzenden

To place an order, select the desired product and add it to your shopping cart. Then go to the cart and follow the steps to complete your order, including entering your shipping details and selecting a payment method.

Orders of €75.00 or more are shipped free of charge within the Netherlands and Belgium. For orders under €75.00, shipping costs are €4.95 within the Netherlands and €7.95 to Belgium. For shipments to all other European countries, the shipping cost is €9.95.

Any order placed with us before 4:00 PM is processed and shipped the same day. Delivery usually takes place within 1 business day. Please note that delivery times may vary depending on the courier (PostNL or DHL) and the delivery location. (Deliveries outside the Netherlands usually take 1–3 business days.)

Yes, we accept international orders and payments from Belgium, Denmark, Germany, Finland, France, Italy, Luxembourg, Austria, Portugal, Spain, and Sweden.

Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking number. Using this tracking number, you can follow the status of your order via the carrier’s website.