General terms and conditions

By placing an order through one of the webshops of Juweelwinkel, including Juweelwinkel, you also agree to our terms and conditions.

Terms and Conditions Juweelwinkel (last modified 08-12-2025)

Table of Contents

• Article 1 – Definitions
• Article 2 – Identity of the entrepreneur
• Article 3 – Applicability
• Article 4 – The offer
• Article 5 – The agreement
• Article 6 – Right of withdrawal
• Article 7 – Costs in case of withdrawal
• Article 8 – Exclusion of the right of withdrawal
• Article 9 – The price
• Article 10 – Conformity and warranty
• Article 11 – Delivery and execution
• Article 12 – Payment
• Article 13 – Complaints procedure
• Article 14 – Disputes
• Article 15 – Anti-Money Laundering Policy
• Article 16 – Additional or deviating provisions

Article 1 – Definitions

In these terms and conditions, the following terms shall have the following meanings:

Reflection period: the period within which the consumer can exercise his right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Durable data carrier: any instrument that enables the consumer or entrepreneur to store information addressed personally to him in a way accessible for future consultation and unaltered reproduction of the stored information;

Right of withdrawal: the possibility for the consumer to cancel the distance contract within the reflection period;

Model form: the model withdrawal form that the Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers; Distance contract: an agreement concluded within the framework of a system organised by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement; Distance communication technique: a means that can be used to conclude an agreement, without the consumer and entrepreneur being in the same place at the same time; General Terms and Conditions: the present General Terms and Conditions of the entrepreneur. Article 2 – Identity of the entrepreneur (JW Webshop)Oldenzaalsestraat 417551 AN Hengelo (Netherlands)

Phone number: (+31) 074 822 1740
Email: klantenservice@Juweelwinkel.nl
Chamber of Commerce number: 51952556
VAT number: NL850239254B01
Websites: including www.Juweelwinkel.nl and other (sub)domains used by Juweelwinkel.

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded and orders between the entrepreneur and the consumer.

Before the distance contract If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer can always invoke the applicable provision that is most favourable to him in the event of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions at any time are wholly or partially null and void or are annulled, the agreement and these terms and conditions will remain in force for the rest and the provision in question will be replaced immediately by mutual agreement with a provision that approximates the purport of the original as much as possible.

Situations that are not regulated in these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.

Uncertainties regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

spirit’ of these general terms and conditions.

Article 4 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications and information in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colours exactly match the actual colours of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This specifically concerns:

• the price including taxes;
• any shipping costs;
• the manner in which the agreement will be concluded and the actions required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and performance of the agreement;
• the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
• the rate for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular basic rate for the communication medium used;
• whether the agreement is archived after its conclusion, and if so, how the consumer can consult it;
• the way in which the consumer can check the information provided by them in connection with the agreement before concluding the agreement and, if desired, restore;
• any other languages ​​in which, besides Dutch, the agreement can be concluded;
• the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and

Article 5 – The agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the agreement of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur can - within legal frameworks - determine whether the consumer can meet his payment obligations, as well as all the facts and factors that are important for responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good reason not to enter into the agreement, they are entitled to refuse an order or request with reasons, or to impose special conditions on its execution. The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

Every agreement is entered into under the suspensive conditions of sufficient availability of the products in question.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving any reasons within 14 days. This reflection period commences on the day after the consumer or a representative designated in advance by the consumer and announced to the entrepreneur receives the product.

During the reflection period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days after receiving the product. The consumer must make this known by means of the model form or by means of another means of communication such as e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of shipment.

If the customer has not indicated that he wishes to exercise his right of withdrawal after the periods mentioned in paragraphs 2 and 3 have expired, respectively. If the consumer has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, he will be responsible for at most the costs of return shipment.

If the consumer has paid an amount, Juweelwinkel will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is on the condition that the product has already been received by Juweelwinkel. Refund will be made via the same payment method used by the consumer unless the consumer expressly agrees to a different payment method.

In case of damage to the product due to careless handling by the consumer, the consumer is liable for any diminished value of the product.

The consumer cannot be held liable for diminished value of the product if Juweelwinkel has not provided all legally required information about the right of withdrawal, which must be done before concluding the purchase agreement.

When returning a product, the consumer is fully responsible for correct shipping and safe packaging of the return package, regardless of whether the return label was provided by Juweelwinkel or created via the website of Juweelwinkel.

The risk of loss, theft or damage during return shipment lies entirely with the consumer.

Juweelwinkel is only responsible when the return shipment has actually been received by us in good order.

Any claims regarding loss or damage during transport must be submitted by the consumer to the carrier.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

• – that have been created by the entrepreneur according to the consumer's specifications;
• – that are clearly personal in nature (think of alterations or engraving of jewelry);
• – whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;

Article 9 – The price

During the period of validity stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market over which the entrepreneur has no influence. This subjection to fluctuations and the fact that any stated prices are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: – they are the result of statutory regulations or provisions; or – the consumer has the authority to terminate the agreement effective from the day on which the price increase takes effect.

The prices stated in the offer of products or services are inclusive of VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing or typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations in force on the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of delivery. Products must be returned in their original packaging and in new condition. The warranty period for all products is 1 year unless stated otherwise. The warranty does not apply if:

• – the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
• – the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the instructions of the entrepreneur;
• – the defect is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used;
• – fall and impact damage;
• – water damage.

Article 11 – Delivery and Execution

Juweelwinkel will make every effort to ensure that the delivered products are delivered in the best possible manner. take care when receiving and executing orders for products.

The place of delivery is the address that the consumer has provided to Juweelwinkel.

Taking into account the provisions of paragraph 4 of this article, Juweelwinkel will execute accepted orders expeditiously, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will receive notification of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement free of charge. The consumer is not entitled to compensation.

All delivery times are indicative. The consumer cannot derive any rights from any periods mentioned. Exceeding a term does not entitle the consumer to compensation.

In the event of termination in accordance with paragraph 3 of this article, Juweelwinkel will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves impossible, Juweelwinkel will cancel the order. The right of withdrawal remains applicable. The costs of any return shipment are for the account of Juweelwinkel.

The risk of damage and/or loss of products rests with Juweelwinkel until the moment of delivery to the consumer, unless expressly agreed otherwise.

If a package is not delivered within 2 weeks after the ordered date, Juweelwinkel will start an investigation into the location of the package. This investigation will take a minimum of 2 weeks and a maximum of 6 weeks and can only be started 2 weeks after the ordered date. During the investigation it is not possible to request a refund or cancellation of the order. Only after the investigation has been completed can an order be cancelled or can a refund be made in the event of loss.

Article 12 - Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.

The consumer has the duty to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 13 - Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the Complaints regarding the performance of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure. In case of complaints, a consumer must first contact the entrepreneur. The entrepreneur is also affiliated with WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer should contact WebwinkelKeur (www.webwinkelkeur.nl), who will mediate free of charge. Check whether this webshop has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. Should no solution be reached, the consumer has the option to have their complaint handled by the independent disputes committee appointed by WebwinkelKeur. The decision of this committee is binding, and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this disputes committee involves costs that must be paid by the consumer to the committee in question.

A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 14 - Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer resides abroad.

The Vienna Sales Convention does not apply.

Article 15 – Anti-Money Laundering Policy

Juweelwinkel has a zero-tolerance policy towards money laundering and terrorist financing. We are legally obliged to monitor transactions and report unusual activity to the competent authorities. By placing an order with Juweelwinkel you declare that you are not involved in any form of money laundering or terrorist financing. Download our anti-money laundering policy here.

Article 16 – Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.