Service
At Juweelwinkel we believe that good service is just as important as a beautiful piece of jewelry or watch. On this service page you will find everything you need in one overview: from ordering and shipping to warranty, returns, knowledge base and information about who we are. So you know exactly what to expect when you order a unique pre-owned item from us.
Service from Juweelwinkel
Our webshop specializes in pre-owned jewelry and watches: each item is unique and only in stock once. This includes clear service. We ship with insurance, you have a 12-month warranty and a 14-day reflection period. If you order on a business day before 4:00 PM, we will usually ship your package the same day. Do you have a question, are you unsure about a purchase or do you want to sell something to us? We'll help you step by step on the pages below. You can also find a wealth of practical information in our knowledge base, for example about ring sizes, hallmarks, links, and gemstones. Handy if you want to do some research before making a choice. Go directly to the correct service page. Use this overview to quickly find the right place. All links open a separate page with more explanations and examples. General service & Contact Us
- Customer Service: For all your questions about orders, products, and service.
- Who are we?: Learn more about Juweelwinkel, our approach, and our passion for pre-owned jewelry and watches.
- Schedule an appointment: If you'd like to view something in person or discuss a sale, you can schedule an appointment in Hengelo here.
- Frequently Asked Questions: Answers to the most frequently asked questions about ordering, payment, warranty, and more.
- Contact: Our contact details and ways to reach us if you can't find what you're looking for online.
- Complaints: Read how we handle complaints and how we prefer to resolve problems together.
Ordering, Payment & Shipping
- Ordering and Shipping: Step-by-step explanation of how to place an order and how we ship your package.
- Payment Methods: An overview of the payment options you can use at Juweelwinkel.
- Delivery time and shipping costs: All information about expected delivery times, shipping costs, and insured shipping within the Netherlands and Belgium.
Returns, Warranty & Shipping Maintenance
- Returns: Everything about your 14-day cooling-off period, registering a return, and practical return tips.
- Warranty: Explanation of the 12-month warranty on your purchase and what it does and does not cover.
- Watch maintenance and service: Information about maintenance, servicing, and what you can do yourself to keep your watch in good condition.
Sell to Juweelwinkel
- Sell to us: General information about selling jewelry, precious metals, and watches to Juweelwinkel.
- Selling Jewelry: Step-by-step explanation of how to sell a piece of jewelry to us.
- Selling a Watch: All the information you need to sell your watch to us safely and transparently.
Knowledge Base & Practical information
- Knowledgebank: The starting point for background information on materials, models, and techniques.
- Härmerkmerk: Explanation of gold, silver, and other hallmarks, so you better understand what's in your jewelry.
- Ring size measurement and size chart: Useful tips and tables to determine your own ring size.
- Bangle size chart: Explanation and sizing advice specifically for bangle bracelets.
- Diamond measurement and size chart: Basic information about measuring diamonds and the most commonly used Sizes.
- Types of links: An overview of common links in necklaces and bracelets.
- Types of gemstones: Explanation of different gemstones, their colors, and properties.
Want to browse our collection right away? Discover our unique pre-owned jewelry, view all watches, or browse all brands you'll find at Juweelwinkel.