Warranty
Situations not covered by the warranty
- Misuse: Damage due to misuse, overloading, abuse, or negligence is not covered by the warranty.
- Normal wear and tear: Minor scratches or discoloration caused by wearing a piece of jewelry or watch are a normal consequence of use and are not covered by the warranty.
- External factors: Damage caused by accidents, exposure to chemicals, extreme temperatures, water or moisture damage, or unauthorized repairs is not covered.
- Loss or theft: Our warranty does not cover loss or theft. We recommend taking out appropriate insurance for additional protection.
Always read the warranty terms carefully before purchasing so that you know what you are getting into. We strive for transparency and want you to enjoy your unique jewelry or watch worry-free. Warranty Procedure If you experience a problem with one of our products within the warranty period, we're happy to help. Our warranty procedure is simple and clear: 1. Contact Us Report the problem to our customer service as soon as possible. You can do this by phone, email, or our contact form. Always include your order number and purchase date so we can help you quickly. 2. Describe the problem Provide a clear description of the defect. In some cases, we request photos or a short video so our specialists can properly assess the problem. 3. Assessment by our experts Our team will carefully assess the problem. Once the cause is known, we will propose the best solution for you.
4. Appropriate solution
Depending on the situation, we will offer an appropriate solution. This could be a repair, replacement, or refund. We strive to complete this process as quickly as possible.
5. Return of the item
If we ask you to send the product back, you will receive clear instructions for safe shipping. Please package the item carefully so it arrives well protected.
At Juweelwinkel, we do everything we can to help you quickly and honestly. We want you to enjoy your purchase for a long time, exactly as it should be.